Service

Service and Calibration

Each sensor is calibrated straight from manufacture and recommended to be serviced every 12 months. A Safe Gauge service includes recalibration to ensure accuracy and performance as well as other necessary maintenance.

Service packages we offer are:

12 Month Minor Service

  • Calibration
    Each sensor will be calibrated by Pirtek in a NATA approved laboratory. This involves an eight-point calibration with a certificate supplied on each individual sensor.
  • Software update
    The handheld software will be updated to the latest version as we continue development and make improvements.
  • Performance test
    We will test the performance on three key functions of the Safe Gauge system including the wireless connection, response and accuracy.

24 Month Major Service

  • Calibration
    Each sensor will be calibrated by Pirtek in a NATA approved laboratory. This involves an eight-point calibration with a certificate supplied on every sensor in the kit.
  • Software update
    The handheld software will be updated to the latest version as we continue development and make improvements.
  • Battery replacement
    Batteries don’t last forever meaning at some stage will need to be changed. The 24 month Service Exchange sensors and handheld will come with brand new batteries ready for another 2 years of life.
  • Performance test
    We will test the performance on three key functions of the kit including the wireless connection, response and accuracy.

Support

Safe Gauge has over the phone technical support 7 days a week. If you experience any technical issues or have any enquires, we will try to resolve it over the phone.

If the issue can’t be resolved, you will have the option to send the product to us for an assessment/repair.

Training

We also provide an option for a Safe Gauge trainer to come to your workplace and provide a group training session. The training is 1-2 hours going through the setup, operation and a short theory and practical assessment at the end. (We are based in the Hunter Valley NSW so price will depend on your location.)

Warranty

All SafeTest products come with a 12 month warranty and a further 6 months a further 6 months after a product is serviced or service exchanged.

Safe Gauge - Work Smart - Stay Safe